1. Introduction

1.1. Who We Are: Furniluxora is committed to offering high-quality, luxury furniture that combines elegance and functionality. Our goal is to deliver a seamless shopping experience to our customers while maintaining excellence in product craftsmanship and service.

1.2. Scope: These Terms and Conditions govern the use of our website and apply to all orders placed through our platform.

2. Product Information

2.1. Product Descriptions: We take care to ensure all product descriptions, images, and specifications are accurate. However, slight variations in color, size, or materials may occur due to screen resolutions or natural variations in materials.

2.2. Customization: For custom furniture orders, details such as dimensions, materials, and finishes must be confirmed in writing at the time of the order. Once production begins, changes cannot be accommodated.

3. Orders

3.1. Placing Orders: When you place an order on our website, you will receive an order confirmation email. This email is an acknowledgment and does not signify acceptance of the order.

3.2. Order Approval: Orders are subject to availability and final approval by Furniluxora. We reserve the right to cancel orders for reasons including but not limited to inaccurate pricing, stock unavailability, or fraudulent activity.

3.3. Order Modifications: Changes to an order must be requested within 24 hours of placement. Custom orders cannot be modified once production begins.

3.4. Bulk Orders: Special terms apply for bulk or business-to-business orders. Please contact us directly for details.

4. Pricing and Payment

4.1. Pricing: All prices listed on our website are in INR and include applicable taxes unless stated otherwise. Prices are subject to change without notice.

4.2. Payment Terms: We accept multiple payment methods, including credit/debit cards, UPI, and net banking. Payment must be completed at the time of order placement.

4.3. Installments: For large orders, installment payment options may be available. Contact us to discuss terms.

5. Delivery and Shipping

5.1. Delivery Areas: We deliver to select locations. Please check availability for your area at checkout.

5.2. Shipping Costs: Shipping charges depend on the delivery location, product size, and weight. These will be calculated at checkout and included in the final payment.

5.3. Delivery Timeline: Standard products: 7–15 business days. Custom products: 4–8 weeks, depending on specifications.

5.4. Delivery Terms: Customers must ensure the delivery location is accessible for large furniture items. If delivery is unsuccessful due to inaccessible premises or unavailability, re-delivery fees may apply.

5.5. Inspection on Delivery: Customers must inspect the product at the time of delivery. Any damages or defects must be reported immediately to our delivery team.

6. Returns and Refunds

6.1. Return Eligibility: We accept returns within 10-15 days of delivery for non-customized products, provided they are unused and in original packaging.

6.2. Custom Orders: Customized products are non-returnable unless defective or damaged during delivery.

6.3. Refunds: Refunds will be processed after the returned item passes inspection and quality checks. Refunds are credited to the original payment method.

6.4. Exchange Policy: Exchanges for a different product or size are subject to availability and may incur additional shipping fees.

7. Warranty and Maintenance

7.1. Warranty: Furniluxora provides a limited warranty for its products, covering manufacturing defects. Warranty terms vary by product and will be detailed in the product description.

7.2. Care Instructions: Customers are responsible for following care instructions provided with the furniture to ensure longevity and prevent damage.

8. Intellectual Property

8.1. Ownership: All content, including text, images, and designs on the website, is owned by Furniluxora and protected under intellectual property laws.

8.2. Usage Restrictions: You may not use, copy, or distribute any website content without written permission from Furniluxora.

9. Customer Obligations

9.1. Accurate Information: Customers must provide accurate shipping and contact information to avoid delays.

9.2. Acceptance of Delivery: It is the customer’s responsibility to ensure someone is available to accept and inspect the delivery.

10. Limitation of Liability

Furniluxora will not be liable for indirect or consequential damages, delays caused by third-party couriers, or damages resulting from customer misuse of products.

11. Governing Law
These Terms & Conditions are governed by the laws of Madurai. Disputes will be resolved under the exclusive jurisdiction of courts in Madurai.

12. Contact Information
For questions or concerns, please contact us:

Email: furniluxora@gmail.com
Phone: 91 8248521010
Address: Madurai, Tamil Nadu, India